Legal & Privacy

Website Disclaimer

This website is a demonstration project created for educational purposes as part of hospitality management coursework at EHL (Ecole hôtelière de Lausanne). Hotel Fontana is a fictional training hotel concept developed as a student project for EHL Passugg. This website simulates what a real training hotel website would look like, demonstrating understanding of hotel marketing, distribution strategies, customer relationship management, and modern web development practices.

Privacy Notice

In this demonstration version, form submissions trigger real email notifications to demonstrate CRM functionality.

In a production environment, this website would implement:

• Secure data collection and storage compliant with Swiss data protection laws (nDSG)
• GDPR-compliant practices for EU guests
• Clear consent mechanisms for all data processing
• Right to access, modify, and delete personal data
• Secure payment processing through PCI-DSS certified providers
• Regular security audits and penetration testing

Cookies Policy

This demonstration site uses minimal cookies for basic functionality. A production version would include:

• Essential cookies for site operation (session management)
• Optional analytics cookies with Google Analytics 4 (with user consent)
• Marketing cookies for retargeting campaigns (with explicit opt-in)
• A comprehensive cookie management interface (cookie banner)

Imprint (Impressum)

This site demonstrates comprehensive understanding of hotel marketing principles, direct booking strategies vs OTA distribution, customer relationship management (CRM) with newsletter segmentation, and modern web development practices with responsive design.

Distribution Strategy Demonstration

This website demonstrates understanding of key hotel distribution concepts:

• Direct Booking Benefits: 10-15% savings, flexible policies, welcome amenities
• OTA Comparison: Showing price differences between direct and third-party channels
• Rate Parity: Understanding of contractual obligations with OTAs
• CRM Segmentation: Newsletter signup with guest type categorization
• Best Price Guarantee: Prominent messaging to drive direct conversions